If you’re moving out of your current area, one of the best actions you could take in finding a reliable repair shop is to ask your current one. Most shops are in some kind of network or association and they may know a good shop in the area where you’re relocating.
If you’re looking to find a reliable repair shop in your current locale, here are some tips about finding one you’ll be happy with. Do some investigation. First, ask others if they’re satisfied with their shops. If you ask ten people and three or four of them give you the same name, you’re probably on to something.
Additionally, find out if the shop is affiliated with any associations. I have yet to meet somebody who is a member of ASA and/or is affiliated with AAA, who doesn’t run an excellent company. When shop owners understand the value of affiliating with a national organization and affiliating with other shop owners for the good of the industry, you can be reassured that they run a good shop.
You should check to see if they are an accredited member of the Better Business Bureau. All small business owners should understand the value of that association. Then check with your local Better Business Bureau to see what their rating is and whether they’ve had any complaints that haven’t been resolved.
When you’ve narrowed down your choices, move to the next step. Call the shop and ask some questions.
Find out whether their technicians are ASE certified and if they are required to participate in continuing education/training. Ascertain to what extent they service your particular make and model. Do they have the software to communicate with the computer systems on your vehicle? Do they have the specialized tools your car may require?
Ask if they utilize a system of reminders to let you know when it’s time for service. Do they have a schedule in place to keep your car well maintained?
Finally, ask a simple question about your vehicle, maybe about their procedure when you have a check engine light on. Just give them an opportunity to speak to you so you can see how they sound. If they sound rushed, as if they don’t have time for you, there might be a problem there. If you don’t feel comfortable after that conversation, it’s probably not going to get any better when they have possession of your vehicle.
See more in “How Do I Find A Good Repair Shop #2”.